FAQ


Q: Will you be releasing any more Liptember Bags online in 2018?
A: Due to the tremendous support the Liptember Bag has received this year, we are out of stock! To those who purchased one, we hope you love your Bag as much as we loved putting it together for you, and to those who missed out, we apologise for any inconvenience.

Q: Can I tailor my order (i.e. by colour)?
A: At the checkout, please advise us of your request and we will do our best to tailor your order. Please note that due to the volume of orders, we cannot always fulfil these requests.

Q: Are the items in the picture reflective of the actual products?
A: We make a concerted effort to ensure that all products are reflective of the image provided. Some items may change in colour, such as nail polishes, lip balms and lipsticks. If you would like a particular colour, please advise us of your request at the checkout and we will do our best to tailor your order. Please note that due to the volume of orders, we cannot always fulfil these requests.

Q: Are your lipsticks tested on animals?
A: No they are not. Our W7 lipsticks are vegan and cruelty-free. No part of the products or raw materials used in the production or development of these products have been at any time tested on animals.

Q: Can I buy lipsticks online?
A: At this stage, lipsticks are only available in store at all Chemist Warehouse, My Chemist and My Beauty Spot stores throughout the month of September (while stock lasts).

Q: I've filled up my donation tin! What do I do now?
A: Congratulations, and thank you! Please open the tin, count the money and register funds raised via the Donation Form.

Q: Where can I get a receipt/invoice for my purchase?
A: Once your order is confirmed, you will receive an email detailing your purchase. This email will also contain your receipt for the transaction.

 


Q: Do you ship worldwide?
A: Unfortunately not. We only ship within Australia.

Q: How long will it take to receive my order?
A: Once your order has been confirmed, it can take 2 to 10 business days to receive.

Q: Can I track my order?
A: Yes! Once your item has been registered and sent, a tracking number will be sent to your nominated email address so you can keep an eye on the incoming postage!

Q: My order never arrived, what do I do?
A: Please check your order number for a status update. If this does not shed a light on the matter, please email us at info@liptember.com.au and we will help you out.

Q: What happens if I don’t receive a confirmation email for my order?
A: Once an order has been placed through the Liptember Store, customers will automatically receive a confirmation email. If by any chance you do not receive this, please send us an email at info@liptember.com.au with proof of payment and we will happily assist you further.

Q: What do I do if something from my order is received damaged or missing?
A: Whilst every effort is made to ensure this does not happen, if product(s) are damaged or missing upon arrival, please reach out to info@liptember.com.au with any relevant photos and order number and we will rectify the issue.

Q: Do you allow item pick-up/Click and Collect?
A: No we do not. All orders will be sent via Australia Post to the shipping address provided at checkout.

Q: Where will my order be delivered to?
A: Your order will be delivered to the shipping address provided at checkout. If no one is home, your order may be redirected to the local Post Office and a card detailing the pick-up instructions will be left at your house. If this is the case, Australia Post will hold your delivery for 10 business days before sending it back to us. If this occurs, we will contact you to discuss next steps. 

 


Q: Is my information secure on this site?
A: Yes it is. For all information regarding the information you provide us, please read our Privacy Policy.

 


Q: I want to host an event to fundraise for Liptember! How do I go about this?
A: That's amazing, thank you! Please email info@liptember.com.au and we will assist you further.

Q: Do you exchange or refund?
A: Under certain circumstances, we will. For more information, please read our Refund Policy.

Q: How much of the sales from this site actually goes to Liptember?
A: We are proud to say that 100% of funds raised through the Liptember Store goes directly to the Liptember Foundation to support and develop mental health programs for girls and women around Australia.

Q: How can I stay up-to-date with the work Liptember is doing?
A: Please check out our regularly updated blog! We also have a newsletter to keep you well aware of the progress being made in the world of women's mental health. You can sign-up to receive the newsletter at the bottom of this page.

Q: I want to be a part of Liptember! How can I register?
A: We'd love to have you! You can either register as an individual or as part of a team by clicking on this link.

Q: Where can I find the Terms and Conditions for using the Liptember Store?
A: Please check out our Terms of Service to answer any questions you have regarding the Liptember Store.

Q: My question isn’t here! Who do I contact?
A: Please email us at info@liptember.com.au and we'll help you out.